Shipping & Returns

Shipping Policy

Welcome to our Returns & Exchanges page at Dnaclubapparel, your satisfaction is our top priority. We understand that sometimes things don't work out as planned, whether the size, style or just a change of heart. That's why we offer a straightforward return and exchange policy designed to make the process hassle-free and efficient. Read on to find out how we can assist you in ensuring your shopping experience is nothing short of perfect.

Return & Exchange Policy

How long do I submit a claim for a return or exchange?

Any claims for misprinted/damaged/defective items must be submitted within 7 days after receiving the product. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

What if the product is damaged in the mail?

If something arrives damaged, please send a photo of the damaged goods to our customer service at info@dnaclubapparel.com. We will check and follow up on the issue.

Can I request a refund after placing an order, but I haven't received my package yet?

Once your order is paid for, it goes straight into production. Cancellation may not be possible if the order has already entered the production process. However, please contact our customer service team if you wish to cancel. We'll be happy to assist you in requesting a refund of the shipping fee.